Order status
Have your order number ready and we’ll update you on progress and tracking.
Get in touch
Our team provides attentive, brand‑informed support inspired by flagship experiences. Expect a thoughtful reply within one business day.
- Email: [email protected]
- Hours: Mon–Fri, 9:00–18:00 ET
- Address: 520 W 23rd St, Suite 7A, New York, NY 10011
Send us a message
Popular requests
Returns & exchanges
Initiate a return within the returns window for a smooth, trackable process.
Prescription & fit
Share your RX and PD for lens options. We’ll advise best fit and compatibility.
Product availability
Looking for Linea Rossa or a specific colorway? We’ll check incoming stock.
Frequently asked questions
Are your Prada glasses authentic?
Yes—100% authentic, sourced via authorized channels. Products include branded packaging and pass quality checks before shipping.
Do you offer prescription lenses?
Yes. Many optical frames and select sun frames support RX lenses. Share your prescription and PD; we’ll confirm compatibility and quote lens options.
Do you ship internationally?
We currently ship within the United States. For special requests, contact support for options and estimated timelines.
How do returns work?
Initiate a return within the stated window in our policy. Items must be in original condition with packaging. Once received, refunds typically post in 3–7 business days.
Read the full guidelines in our Returns Policy.
Are your lenses polarized?
Many sun models are available with polarized lenses to reduce glare. Filter by “Polarized” or check the product details.
How do I find my size?
Most frames list lens–bridge–temple measurements (e.g., 54–18–145). If you have a favorite fit, compare those numbers or contact us for personalized guidance.
Visit or write to us
By appointment only. Please email to arrange a visit or fittings consultation.
520 W 23rd St, Suite 7A, New York, NY 10011Email: [email protected]
Exact location provided upon appointment confirmation.